Answer:
The correct answer is letter "B": Quality improvement includes measuring performance against a set of predetermined standards.
Step-by-step explanation:
Quality Improvement (QI) is a continuous process by which firms lookup operations standards according to their industries or set their own to compare them against the company's current performance. QI aims to reach organizational efficiency at the functional and operational levels. QI considers the individuals that contribute to the organization's performance but focuses on evaluating the processes they perform, not the people.