Answer:
bureaucratic
Step-by-step explanation:
Bureaucratic control is the use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms to influence employee behavior and assess performance.
Thomas might be dismayed due to the fact that a bureaucratic controlled organization heavily depends on strict documentations, rules and regulations to manage the action and behavior of people in the organization, which might decrease innovation and creativity.
Main advantage of bureaucratic control is that it has clear goal and responsibilities
Main disadvantage of bureaucratic control is due to its high cost, and decrease in innovative and creativity.