Answer:
Consistency of quality
Step-by-step explanation:
Consistency is very crucial to deriving customer satisfaction. Customers have to be provided with better and improved products of services if you want to ensure their continued patronage.
Inorder to ensure consistency, you have to look into setting up quality management systems into your business operations.
Quality management system (QMS) can be reffered to as the formal process of reviewing and documenting the procedures, products, services, and responsibilities of a business inorder to achieve your business goals and objectives. This process also allows you to find out the areas in your business that need improvement.
Quality management is designed to manufacture highly-consistent, quality products that would meet up to the customer and regulatory requirements.