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When identifying a problem, leaders actively seek to identify its _______________, not merely the symptoms on the surface as symptoms may be the reason that the problem became visible.

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Answer: when identifying a problem, leaders actively seek to identify its cause

Explanation: leaders actively seek to Identify the cause of a problem rather than focusing on the symptoms, because the symptoms may be the reason the problem became visible. But once the cause of the problem is identified, it's easier to provide solution and put an end to the problem

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