Question

Scott believes that "you can’t train people to be enthusiastic, nice, fun, great people. You have to hire that." Based on this, which HR activity would be appropriate for Barcelona?

A. Screen job applications on the basis of whether the candidate has a college degree.

B. Put all new hires through extensive customer service training, both on-the-job and in formal workshops.

C. Have job candidates perform a role-play in which they demonstrate their customer service skills.

D. Evaluate employees’ performance and give them bonuses on the basis of how many customers they serve each shift, on average.

Answer 1

C

Step-by-step explanation:

This would allow to see the job candidates personalities and hire based on that.

Answer 2

The correct answer is letter "C": Have job candidates perform a role-play in which they demonstrate their customer service skills.

Step-by-step explanation:

In case a company wants to hire employees with certain skills, knowledge, expertise or interpersonal abilities to avoid providing them training on such matters after they are hired, institutions must test applicants on those subjects before they offer them to work for them.

Therefore, if Barcelona wants to hire enthusiastic, nice, fun, and great people having applicants perform role-play tasks during the screening phase could be helpful. In such scenarios, the Human Resources (HR) department representatives may notice the natural behavior of individuals in front of different situations and select those that are more likely to meet the profile of worker Barcelona is looking for.