Answer:
z = 1.095
Explanation:
To calculate the value of z, it is to replace in the corresponding formula:
z = (x - m) / sd
where m, which is the mean, which has the value of 17.7
x, the sample, which would be 20
and sd the standard deviation, which is equal to 2.1
Now by replacing all the values:
z = (20 - 17.7) /2.1
z = 1.095