Question

The collaborative approach to conflict resolution encourages trust and assertive behaviors, fosters empowerment, and works best in an environment supporting openness, directness, and equality.

a. true
b. false

Answer 1

a. True

Step-by-step explanation:

A conflict refers to a disagreement in ideas or views which creates discord and hampers the normal operations and is injurious to goals of an organization.

A conflict may arise within a department, within a team or with clients and bosses. Resolving such conflicts becomes an essential task.

Under the collaborative approach of conflict resolution, both parties to a conflict intend to find a midway i.e win-win situation. The approach includes arrival of parties to a mutually beneficial result. This is confrontational approach where the solution to the problem is sought.

Such an approach encourages trust and agreement and is more suited when the parties to a conflict are open to resolve it in a direct and equal manner.