Answer:
Bureaucratic ritualism
Step-by-step explanation:
This is an example of bureaucratic ritualism. Bureaucratic ritualism occurs when individuals in an organization are subject to rigid rules and practices even though these rules affect their goals and productivity negatively. This often leads to low job satisfaction.
Cole's productivity is reduced due to frustrating bureaucratic rituals/rules that prevents him from seeing the final contribution of his work and hence he is unsatisfied with his job and calls of work often. In conclusion, the bureaucratic rules/rituals which are meant to increase productivity is indirectly reducing it, this is a short coming of bureaucratic ritualism.