Answer:
Experiential
Step-by-step explanation:
Experiential is the term which is defined as something experiential and it comes from the real world or from experience. It is the procedure of learning through a experience, which is particularly stated as learning by reflection on doing.
So, in this case, the Quentin checks into a hotel, where on arriving he realizes that grounded on expectations, he is not thrilled with the experience. Therefore, this kind of purchase is defined as experiential.