Question

Lane is very nervous about going to visit the person on his help desk ticket. There are several notes from senior technicians about the client, and most of the notes are about how difficult she is to deal with. What advice can you give?

Answer 1

b. Try not to argue with her or be defensive.

c. When talking with her, use clarifying statements to show her you understand the problem.

d. Don't dismiss what she says the problem might be.

Explanation:

• Lane should not argue with the person who is on the help desk and even that person also helps Lane in this mode.
• When you are talking with Lane, you should take about whatever she is talking about you are listening to her and understand her.
• Active listening should be there
• Never try to dismiss the problem whatever she is talking about her problems.