Question

Marigold Servers, a web services firm, has experienced a 7% decline in revenues in consecutive quarters. In an effort to reduce operating costs, managers reduced the customer service staff from 12 employees to 6. Management also enlisted the remaining employees to help produce a new company vision: to give customers of all budgets a customizable, stress-free web hosting experience. What is wrong with this scenario?

Answer 1

Marigold's organizational structures do not align with the vision of the company.

Step-by-step explanation:

By eliminating half of the customer service staff, Marigold Servers has compromised on providing fast and efficient customer service to their customers in order to reduce their cost. But then they produce a company vision,''to give customers of all budgets a customizable, stress-free web hosting experience. ''

However, whenever customers run in to some problem, the customer service is key in order to resolve the issue and keep the experience ''stress-free'' for them. This is why their is contradiction between their ideas and actions and their organizational structure do not align with their vision.