Question

In the context of the criteria for performance excellence, the _____ category provides "real-time" information (measures of progress) for evaluation and improvement of processes and products, in alignment with overall organizational strategy.

Answer 1

Results Category.

Step-by-step explanation:

The Criteria for performance excellence was a model of excellence that helps an organization to achieve the goals, bring improvement in the results, etc.

The model was framed by Malcolm Baldrige.

According to this model, there are several aspects of managing an organisation. They are:

• Leadership
• Strategy
• Customers
• Process Management
• Workforce
• Results

The aspect that provides an organisation with the real-time information is the result category. This category focuses on the key areas of business performance such as customer-focused results, financial results, human resource results, etc. And these help to analyse and evaluate the improvement in the process of the organisation.

So, the correct answer is the results category.