Question

Shantal recently went to a communication workshop to improve her workplace performance. She learned that in effective communication she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and, finally, respond effectively to the speaker. She learned techniques regarding maintaining eye contact and sending back channel signals to show interest. The skills that Shantal learned regarding empathizing with the speaker and organizing information will help her specifically in ________ the message.

Answer 1

evaluating

Step-by-step explanation:

also she will also gain knowledge in being able to improve her listing skills.This will help her understand concepts better.