Question

As a sales manager, Tanya is conducting performance appraisals for her team members. To do so, she tracks each person’s sales calls, amount of sales, and revenues on a quarterly basis. Tanya is using a(n) ______ system of appraisal.

Answer 1

OPTIONS:

A. objective B. behavioral C. trait D. informal E. 360-degree

Answer:

A. objective

Step-by-step explanation:

An objective system of appraisal is an unbiased system of assessing the performance of individuals based on well-defined specific key performance indicators (KPIs) that are quantifiable. These KPIs such as amount of sales, sales calls, revenues, etc, serve as the basis upon which each individual’s performance can be evaluated regardless of other subjective basis, such as behavior. These eliminates any subjective view of that Tanya might develop for any of her team members during the appraisal.

Answer 2

Objective

Step-by-step explanation:

The reason is that the achievement of the set objectives and goals are the basis for appraisal of different persons and departments. It is a means of assessing the performance of the sales team by Tanya that shows how favourable and adverse the performance of the sales team member is.