Question

This month, Susan, the branch manager of Intrepid Car Rentals, has heard several complaints from customers that Intrepid employees do not return calls. Today a good customer told Susan that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n) ___.

Answer 1

The correct answer is letter "E": policy.

Step-by-step explanation:

In the corporate world, policies can be defined as a plan of action that is mandated to be practiced among a group of individuals. These policies act like laws within organizations, thus, it is expected employees fulfill them. Typically, policies are set to correct certain behavior of the workers or to improve given practices within the firm.