Answer:
Selective distortion
Step-by-step explanation:
In this question, we are trying to look at the kind of effect a news that discredit a company has on a particular customer of the company.
What is referred to as selective distortion is a term that means that there is a particular tendency for people to look objectively at a particular scenario and interpret the happenings in a way that supports their previously held belief.
This is exactly what Mark is doing in this case. Instead of Mark to weigh the extent of allegation, he doesn’t do this. What he does is to distort the facts and look at it from the angle that benefits what he has in mind before the news came out.
Ordinarily, hearing that allegation, whether true or force, there should be a sort of protest and condemnation of the company by him. But principally due to the fact that he is selectively distorting the facts, he is simply seeing what is happening as something good which of course is not the case here