Answer:
2.25
Explanation:
let: Mean arrival rate
and mean service rate
![s=20](https://img.qammunity.org/2021/formulas/mathematics/college/1q6wyj8b519r006mf80qkq9c5n98ecdy1v.png)
#First we need to calculate the average number of customers in the system
and average time a customer spends in the system,
as:
![N=(\alpha)/(s-\alpha)=15/(20-15)=3\\\\\\W=(N)/(\alpha)=3/15=12\ mins](https://img.qammunity.org/2021/formulas/mathematics/college/1kghybhe4vk71ep2nk2ssgtk223etakzm6.png)
The average time spend in the line is:
![N_l=\alpha W_l=\alpha^2/s(s-\alpha)\\=15^2/(20*5)\\\\=2.25](https://img.qammunity.org/2021/formulas/mathematics/college/9jvz86ykvpcprhwlpnnvz9tbjhrpnxzx2l.png)
Hence the average number of customers in a line is 2.25