Question

A cable TV company redesigned jobs so that one employee interacts directly with customers, connects and disconnects their cable service, installs their special services and collects overdue accounts in an assigned area. Previously, each task was performed by a different person and the customer interacted only with someone at the head office.

1. This change is an example of ___________.
a. increasing job enrichment by establishing client relationshipsb. encouraging self-reinforcementc. introducing job rotationd. increasing job specializatione. introducing job feedback

Answer 1

a. increasing job enrichment by establishing client relationships

Step-by-step explanation:

When we consider the above scenario, the company is aiming for job enrichment by providing their employees with more responsibility and creative freedom while also allowing them the ability to interact with their customers and form meaningful relationship.