In order for the Coffee Collective to maintain service quality, it will need to make sure that its coffee tastes great, the coffee shop is clean, and the staff is able to answer customers' questions.
Step-by-step explanation:
The ability of the firm in meeting the requirements of the consumers refer to the quality of the product. There are many dimensions in measuring a product such as price, quality, etc. Quality plays a major role in the determination of a firm. When a firm achieves quality in its product it can easily attain competitive advantage with that.
Quality plays an important role in the determination of price too. When the quality of any product is high then high price will not affect the sales of that product. In the given example, for maintain the quality of service and the company must make the coffee to taste good, maintain the shop clean and customers must be treated in a good manner.