Question

Janet is perceived by her dining room manager, Sarah, as the best waitress who ever worked for her. Naturally, Janet's ratings on her performance appraisal are all high. Tom, on the other hand, is an average waiter; yet, after evaluating Janet, Sarah's ratings of Tom are below average. This type of rating error is referred to as:_________.

A) contrast error
B) halo error
C) proximity error
D) preference error

Answer 1

a. Contrast error

Step-by-step explanation:

In business, Contrast error refers to a situation when people's mistakenly rate a performance of a certain candidate after previously rated a candidate with differing quality.

In the example above,

Evaluating Sarah's performance make Janet have a certain set of new standard by using Sarah as an example. This make the candidates that she rated after Sarah become worse than they actually are.