Question

You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?

A. Custom Permission
B. Custom Sharing Rule
C. Custom Sharing Group
D. Custom Sharing Set
E. Records owned by community members are automatically shared with all internal users

Answer 1

The correct answer is option C. Custom Sharing Group

Step-by-step explanation:

A custom Share group enables users to share documents which are being held by the high-volume community and portal users with the internal and external users. This Share groups relate all over portals or communities and are connected with sharing sets. Sharing rules and regulations are utilized to expand sharing accessibility to users in public groups or roles. They enable greater access for specific users.