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An angry customer has emailed Kurtis wanting to know why the custom luggage he ordered three weeks ago hasn't arrived yet. When Kurtis looks up the order, he discovers that the customer never chose the type and color of hardware he wanted. How should Kurtis respond to avoid blaming the customer

User DMK
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1 Answer

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Answer:

Dear Sir,

Very good morning. I hope you are doing great. Than you very much for the email. I can understand your concern and apologize on behalf of my company that you have to go through all of this inconvenience. I would like to take this opportunity to inform you that if you would have selected the type and color of your hardware, the order could have been delivered to you within 1 day. Please if you fulfill this requirement, we still can deliver your order within next 24 hours on top priority.

Many thanks.

Best regards,

Kurtis.

User Mportes
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