Question

"If a user on a laptop complains that they are unable to sign into Windows even though they are certain they are entering the correct password, what should you have them do?"

Answer 1

The best way is to reset the password.

Step-by-step explanation:

User can reset the Windows password by following the steps as below:

1. Visit the Microsoft Recover Account website
2. There will be three options given and user can simply pick "I know my password but can't log in"
3. User shall see the password recovery page. User can input email address or Skype ID linked to the Microsoft account.
4. If user has security info on their account, Microsoft will send a one-time code to the email registered with the Windows. Once the code is keyed in, user can create a new password.