Question

The Nature’s Sunshine natural supplement company decided to use Oracle’s CRM system to manage its many customers. Identify all of the components that would be included in the CRM system:

(A) sophisticated analytical tools
(B) data warehouses and databases
(C) inventory management systems

Answer 1

Oracle's CRM system for Nature’s Sunshine is likely to include sophisticated analytical tools data warehouses and databases for managing customer relationships. Inventory management systems, though crucial to business operations, may not be a core component of the CRM system but could be integrated separately.

Step-by-step explanation:

When the Nature’s Sunshine natural supplement company decided to use Oracle’s CRM system, the system likely included several components to effectively manage their customer relationships:

• Sophisticated analytical tools: These tools help in analyzing customer data to provide insights into business decisions and to improve customer relationships.
• Data warehouses and databases: These components are essential for storing vast amounts of customer data securely and systematically, making retrieval and analysis of data more efficient.
• While inventory management systems are essential to a business, they are typically part of the supply chain management system rather than the CRM system. Hence, they might not be included in Oracle’s CRM system unless it is integrated with other modules or systems that the company uses.