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A ________ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up.
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A ________ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up.

User Brijesh Rakholia
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Contact management is a system that tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up.
User Brandon Brown
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