To determine the best response when a patient calls with a complete the medical assistant should Listen to the problem without interruption.
Explanation:
- When the patient calls with a complete, The Medical assistant should listen to the entire problem and there should be no interruption in it.
- This will enable the patient to give the best response and the assistant will get to know the problem of the patient.
- This will enable the medical assistant to conclude and it will make the patient feels more relaxed and the patient will get the best treatment.