Answer:
retrieval failure
Step-by-step explanation:
Retrieval failure: In psychology, the term "retrieval failure" is described as a forgetting phenomenon which is related to a person's "long-term memory", and is defined as specific difficulties that an individual faces while recalling a piece of information due to the fact that a certain retrieval triggers or cues are absent.
Cause: An individual who experiences difficulty or incapability in receiving specific memories.
In the question above, the given statement signifies the retrieval failure.