Answer:
Matter was treated seriously and fairly
Receivers of bad news are less disappointed if they know the reason for the rejection, feel the news was revealed sensitively, and believe the matter was treated seriously and fairly
Step-by-step explanation:
It's the idea that once you know the reason, you calm down because you understand the process, and everything that implied on your rejection or whatever had happened. Your brain would process the rejection easily because you know you did the best, and because of some points, you were rejected. Then, based on this learning, you know where to fix.