Answer:
The correct answer is False.
Step-by-step explanation:
The keyword of the new technologies is connectivity. The satisfaction of the client will depend on the quality of said connectivity, and the efficiency and speed of the response. Accordingly, customer service is vital for subsistence and business growth, particularly with regard to digital businesses.
Digital transformation is a reality, therefore it is important to know how to apply technology to optimize customer service. Since good marketing strategies and proper customer service are key to increase sales and customer loyalty.
There are many tools that, properly implemented for customer service, will achieve excellent results for your business.