Answer:
Mobile device eases the process of providing and receiving feedback. If your customers have concerns or problems with what your business offers, they can let you know in a timely manner. Mobile device gives customers a convenient and accessible way to express what they feel and gives companies a chance to respond. With such platforms, businesses are able to view complaints and assure their customers that their problems will be dealt with.
Explanation: the way I see the advantage of mobile devices evolving in the next 5 years.
it will be very easy for customers to get their orders at their doorstep without going out of their comfort Zone which is also happening now but by there the service will be faster.
Easy access to desired product and services
It will make work easier for the organization and also on time delivery for the client.