Answer:
a. Look directly at speakers and acknowledge their comments.
Step-by-step explanation:
During a discussion of concern about approaches used with aggressive patients in the Emergency Department, several staff members express concern for their safety. As a leader, the nurse manager should look directly at speakers and acknowledge their comments. As being a leader, the nurse manager should make everyone feel good where everyone should be getting a message that he or she has been properly given importance and has been listened as well. In this way, the manager will be sending a positive message for the rest of employees that the administration care about them, their feelings, safety and work environment. Consequently, they will feel motivated and be more productive as well.