Answer:
encoding failure
Step-by-step explanation:
Encoding is defined as the way information are processed in the memory. It entails that an information has been learned, understood and stored in the memory for retrieval when the need arises.
We say someone have an encoding failure or error when he fails to process information into the long term memory.
Jacob's inability to recognise either the face or building on the currencies though He has been using them shows that he is unable to process information into the long term memory.