Answer:
C) Channel capabilities and costs
Step-by-step explanation:
the four forces for mapping industry channels are:
- customer wants and needs : provide as much customer value as cheaply as possible
- channel capabilities and costs: how can we (or the members of our distribution channel) provide value to our customers
- channel power and influence: what company holds the power to influence other companies in the distribution channel
- competitive postures and actions: how can our competitor deliver value