Question

What is the implied service rate per service counter employee at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and the labor utilization is 75 percent?

a) 20 customers per hour
b) 24 customers per hour
c) 26 customers per hour
d) 18 customers per hour

Answer 1

C) 24 customers per hour.

Explanation:

First is to apply the corresponding formula, which would be the following:

U = C / (SR * 2)

We know that the utilization work is 75 = 0.75, the customers are 36, therefore, it is only to find the service rate equation, as follows:

SR = C / (U * 2) = 36 / (0.75 * 2)

SR = 24 customers per hour.