Answer:
The underestimated the extent of obedience
Step-by-step explanation:
Milgram conducted an experiment focusing on the conflict between obedience to authority and personal conscience, he examined justifications for acts of genocide offered by those accused at the World War II
In his experiment, there are four factors that influence obedience: Authenticity and closeness of the authority figure, remoteness of the victim, assignment of responsibility and representation or imitating others.
In this study the major reason the participants obey the experimenters commands to shock the learner is because the experimenter seemed to be a legitimate authority figure