Question

________ uses the signals transmitted over the phone to access the database, retrieve account information and input data. Group of answer choices Electronic reported outcome Dialog system Interactive voice response Structured query language

Answer 1

Interactive voice response

Step-by-step explanation:

Interactive voice response (IVR) is a technological innovation which allows computer systems to interact with individuals with the use of voice and Dual-tone multi-frequency signaling (DTMF) tones input through a keypad. In telecommunications sector, IVR enables customers to interact with a company’s host system through the use of a telephone keypad or by using speech recognition, after which services can be accessed by the use of the IVR dialogue.