Answer:
(a) The probability of no customers are waiting in a line is 0.01832.
(b) The probability of 4 customers are waiting in a line is 0.19537.
(c) The probability of 4 or fewer customers are waiting in a line is 0.62885.
(d) The probability of 4 or more customers are waiting in a line during the visit is 0.56652.
Explanation:
The number of customers waiting in a line between 4 PM and 7 PM (X) follows a Poisson distribution with parameter λ = 4.
The probability mass function of a Poisson distribution is:

(a)
Compute the probability that no customers are waiting in a line during the visit as follows:

Thus, the probability of no customers are waiting in a line is 0.01832.
(b)
Compute the probability that 4 customers are waiting in a line during the visit as follows:

Thus, the probability of 4 customers are waiting in a line is 0.19537.
(c)
Compute the probability that 4 or fewer customers are waiting in a line during the visit as follows:
P (X ≤ 4) = P (X = 0) + P (X = 1) + P (X = 2) + P (X = 3) + P (X = 4)

Thus, the probability of 4 or fewer customers are waiting in a line is 0.62885.
(d)
Compute the probability of 4 or more customers are waiting in a line during the visit as follows:
P (X ≥ 4) = 1 - P (X < 4)
= 1 - P (X = 0) - P (X = 1) - P (X = 2) - P (X = 3)

Thus, the probability of 4 or more customers are waiting in a line during the visit is 0.56652.