Question

Tools a troubleshooter uses to get a description of a technology problem, learn a user's perspectives on the problem, and explain the solution to the user are called ____.

Answer 1

Communication skills

Step-by-step explanation:

A system technician is a computer expert that is a literate in computer system use and diagnosis or troubleshoot and fit faulty computer systems.

The technician has to master the steps in troubleshooting systems and must have the skill to communicate with the user of the system to retrieve and deliver information.

Answer 2

D. Communication Skills

Step-by-step explanation:

In troubleshooting a computer, the troubleshooter needs to understand the problem of the computer from the user or owner. With proper communication skills, the troubleshooter would be able to elicit information needed from the user to understand the problems associated with the computer. Establishing good rapport with good communication skills makes understanding the problem of the computer a whole lot easier. Also, you get to learn the user's perspective about the issues associated with the computer using good communication skills. Good communication skills enhances and improves a technician troubleshooting techniques. Lastly, explaining the solution to the problems associated with the computer now becomes easier again with good communication skills because a good rapport has already been established.