Question

His month, Susan, the branch manager of Intrepid Car Rentals, has heard several complaints from customers that Intrepid employees do not return calls. Today a good customer told Susan that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n)_____.

A. policy.
B. norm.
C. value.
D. ethic.
E. office order.

Answer 1

A. Policy

Step-by-step explanation:

Policies in a company context are are guidelines developed by an organization to govern its actions. They are principles by which organizations and companies are guided. In this situation, Susan set a new policy as she brought a new guideline that must be followed about returning customers calls and emails within 24 hours. This new policies are adhered to because it was mandated by Susan.

Policies are made up of rules and guidelines which tells and guide employees on their activities and responsibilities in an organization.