Answer:
B. Situational Influence
Step-by-step explanation:
Situational Influence
These are conditions (most times temporary) that affects buyers decisions on whether they actually decide to buy your products, buy additional product or buy nothing from you. In this case, Diane made the decision not to buy anything from that store because of the current condition that influenced her which was that the store was crowded at that particular point in time.
The conditions or factors that can cause situational influence may either be physical factor, social factor or time factor, buyer's mood or a combination of factors.
They are impermanent conditions that impacts how customers or buyers behave. Some marketers usually use this in manipulating the way the buyer behaves into buying a product.