Question

The text identifies three goals of strategic messages. During office meetings, Sara expresses her respect for her boss by listening attentively, nodding, and taking notes. Through her actions, Sara is illustrating a __________ .

Answer 1

Sara is illustrating a relational message.

Step-by-step explanation:

Communication can be divided into categories referring to content or to relation. The content of a message refers to its subject. The relational part of a message refers to the existing relationship between the people communicating. It can be verbal or non-verbal, and is influenced by affinity, respect, control etc. Sara is expressing respect through non-verbal communication. Her gestures and actions convey that she values her boss and what he/she says.