Question

All of the following costs are likely to decrease as a result of better quality except:

A. customer dissatisfaction costs.
B. inspection costs. scrap costs.
C. warranty and service costs.
D. maintenance costs.

Answer 1

The correct answer is (d)

Step-by-step explanation:

Better quality can help to reduce many costs such as customer’s dissatisfaction cost, inspection cost and warrant and service cost. When customers don't like the quality of the product they are likely to buy the same product from somewhere else that is the dissatisfaction cost. Still, maintenance cost is likely to incur no matter how good the quality is. Maintenance cost helps to keep the product clean and fresh for long-term use.