Question

The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external clients in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business is called ____.

Answer 1

Customer service

Step-by-step explanation:

Customer service deals with attending to customer's needs through high quality and professional assistance. It deals with knowing about your product experience with customers and helping customers to better understand and make the best decision about your products and services.

Skills required by a good customer service includes patience, good interpersonal skills, attentiveness, time management, good communication skills, etc.