Answer:
A) Positioning
Step-by-step explanation:
Positioning is the process that outlines how a business intends to market it's products to consumers. An image is created by the marketing team based on market that is being targeted.
This image is created by using promotion, price, place, and product.
Ford is asking it's target market to rate it's cars so that it can establish a quadrant-grid map of these ratings, is a way to improve its positioning