Answer:
share customer information across all departments
Step-by-step explanation:
The effective three-step process for business are:
- Assess,
Obtaining all valuable information relevant to the operation. This include things such as customer information, market tendencies, and external challenge.
Failing to give a certain information to any part of departments indicates a failure in this step.
In the example above, the product development team wouldn't have any clue on how to improve their new product if they do not possess the information regarding the customers' complaints.
- Improve,
After the company receive the relevant information, the employees will know the things that are well-liked and the things that despised by the customers.
They can use this information to design improvement for the products and catering to the things that customers like.
- Implement
After the improvement is designed, the company just need to collect the resources it needed and implement the improvement.