Question

The Publix chain of supermarkets has stated, "We will not knowingly disappoint you. If for any reason your purchase does not give you satisfaction, the full purchase price will be cheerfully refunded immediately upon request." This proclamation is Publix’s

Answer 1

Value statement.

Step-by-step explanation:

A value statement is a promise the company gives to the consumer of a value to be delivered. It is a declaration that communicates a companie's top priorities and beliefs both to guide how employees act and to inform customers of the value they stand to gain.

Public is stating that they will not knowingly disappoint customers, and if customer is not satisfied they can return their purchase and be refunded in full.

This was also called Publix guarantee statement