Question

A user printed several documents to a shared network copier and noticed that they have very faint color density. A technician investigates the issue and verifies that the printer had a maintenance kit installed recently. Which of the following next steps will MOST likely resolve the issue? (Select two.)

A. Replace the toner cartridges
B. Replace the fuser module
C. Clean the paper tray rollers
D. Adjust the printer settings
E. Replace the developer
F. Empty the waste toner bottlers

Answer 1

A. Replace the toner cartridges and C. Clean the paper tray rollers

Step-by-step explanation:

Troubleshooting issues is one major function of the technician. It involves investigating and narrowing issues to find a solution. Printer issues can be caused by software malfunction or failure of a particular component within the printer.

The issue in our scenario is that they have very faint color density, to resolve this issue, the toner should be replaced and the paper tray rollers cleaned.

The toner cartridge contains the toner (an electrically charged dry and powdery substance), drum (a cylinder that is electrically charged) and other minor components. They all work together to display text or diagrams on paper.