Question

George, a longtime hotel manager for Holiday Inn, was meeting with Sally, a new front-desk manager, and telling her about his recent decision not to fire a front desk employee about whom several guests had complained. George discussed the four stages of the decision process. He said, "I first identified the problem, and then I gathered alternative solutions. I evaluated each choice and selected a solution. I then implemented my decision to not fire the employee but instead to provide him with additional training. Finally, I followed up with an evaluation of the solution I'd chosen." George is using the ________ process

Answer 1

Rational decision making model

Step-by-step explanation:

Rational decision making model is the process by which sound decisions are made based on logic, analysis, and objectivity instead of subjective choices.

It involves the following steps: goal formulation, identify criteria for making decisions, identify alternatives, perform analysis, and final decision.

Rational decision making model assumes that the decision-maker has access to full information to make a choice, measure able criteria is used to collect and analyse data.