Answer:
37.5% probability that a randomly selected oil change takes at most 20 minutes to complete.
Explanation:
An uniform probability is a case of probability in which each outcome is equally as likely.
For this situation, we have a lower limit of the distribution that we call a and an upper limit that we call b.
The probability that we find a value X lower than x is given by the following formula.

For this problem, we have that:
Uniformly distributed between 14 minutes and 30 minutes, which means that

What is the probability that a randomly selected oil change takes at most 20 minutes to complete?
This is
. So


There is a 37.5% probability that a randomly selected oil change takes at most 20 minutes to complete.