Answer:
The correct answer is: Hugo has low emotional intelligence.
Step-by-step explanation:
American psychologists Peter Salovey and John D. Mayer developed the emotional intelligence model. According to them, emotional intelligence means to analyze one's behavior, as well as other's behavior to tag them as correct or not so those values, can guide future reactions.
Thus, even if Hugo lives negative experiences he does not make a change to act differently. Hugo is showing little emotional experience, then.